Values

The Department of Mental Health (DMH) embraces these values:

Respect. All persons who come in contact with the public mental health care system are treated with dignity and valued for their abilities and contributions.

Accountability. DMH is responsible to consumers and family members for support and unobstructed access to services. The agency encourages all interested parties to participate in the planning, development, implementation, and monitoring of treatment, services, and policy.

Recovery. DMH services are provided based on the belief that people can recover from mental illness. Services and support for consumers and their families are tailored to:

• Empower them to improve their quality of life
• Address individual needs
• Focus on strengths and resiliency
• Provide choices and immediate access
• Provide opportunities to participate in rehabilitation, regardless of disability

Quality. The system is responsive, cost-effective, and incorporates high standards, best practices, cultural sensitivity, and consumer satisfaction. Service providers are committed to professional integrity, objectivity, fairness, and ethical business practices.

Education. DMH takes the following actions to improve the service delivery system:

• Shares information among consumers, family members, providers and the public
• Promotes prevention, wellness, and recovery
• Reduces stigma
• Recognizes the needs of others for information
• Communicates in an open and candid manner

Caring. DMH encourages genuine partnerships among consumers, family members, providers, and others that foster an unconditional positive regard for the concerns of those who seek and receive services.